Terms of Service
Terms and Conditions of the Service
1) Scope
1.1 These General Terms and Conditions (“GTC”) govern all contractual relationships between Recy Code (hereinafter referred to as the “Seller”) and any contracting party (hereinafter referred to as the “Customer”) relating to the sale, delivery, or temporary provision of digital content, digital goods, and physical goods (collectively referred to as “Goods”).
Where the Seller provides additional services, such services shall be rendered exclusively as ancillary services to the respective purchase contracts.
Any deviating, conflicting, or supplementary terms proposed by the Customer shall only apply if expressly accepted in writing by the Seller. Implied acceptance through conduct is expressly excluded, even if the Seller performs contractual obligations with knowledge of the Customer’s terms.
1.2 These GTC apply to both consumers and business customers. Unless expressly stated otherwise, all provisions apply equally to both groups. Where specific provisions apply only to consumers or business customers, this will be clearly indicated.
1.3 These GTC shall also apply to future contractual relationships between the Seller and Customers acting in a commercial or professional capacity.
1.4 Digital content refers to all electronically supplied data or services, excluding digital goods, including but not limited to access credentials, activation codes, license keys, or other electronically stored information.
1.5 Digital goods refer to software provided without a physical data carrier and made available for download, together with any usage rights granted under Sections 4 and 5.
1.6 Non-digital goods include software distributed on physical media as well as all other tangible products sold by the Seller.
1.7 The Seller operates an online shop through its own website (“Online Shop”) and may also distribute Goods via third-party marketplaces.
1.8 By submitting a purchase order, the Customer expressly agrees to these GTC.
2) Contract Conclusion
2.1 Product listings in the Seller’s Online Shop do not constitute binding offers but rather invitations to submit a purchase order. The Customer’s order constitutes a binding offer to conclude a contract.
2.2 For purchases made via third-party marketplaces, the contract is concluded at the time the Customer places the order.
2.3 Before submitting a binding order, the Customer may identify and correct any input errors using the technical tools available during the ordering process.
2.4 An automated order confirmation does not constitute acceptance of the Customer’s offer unless expressly stated.
2.5 The Seller may accept the Customer’s offer within five (5) days by:
a) delivering the ordered Goods directly or through a logistics or commercial partner, or
b) requesting payment from the Customer following submission of the order.
The contract is concluded upon the first of these actions occurring.
2.6 If the Seller does not accept the offer within the specified period, the offer shall lapse.
2.7 Contracts are concluded exclusively in the English language.
2.8 Customers must ensure that the email address provided is valid and capable of receiving communications. The Seller is not responsible for delivery failures caused by spam filters or incorrect configurations.
3) Subject of the Contract
3.1 The Seller shall supply the Goods as described in the respective product listings. Services are provided solely as ancillary services.
3.2 For non-digital goods, delivery shall be made in accordance with Section 9. Ownership remains with the Seller until full payment is received.
3.3 For digital goods, the Seller shall provide:
a) permanent software licenses, or
b) temporary software access,
as specified in the product description, together with the corresponding usage rights.
3.4 Digital content is provided subject to full payment and any applicable third-party terms of use.
3.5 Additional services are provided only upon separate agreement.
3.6 Delivery is governed by Section 9.
3.7 If performance is delayed or prevented due to the Customer’s failure to cooperate or provide required information, the Seller may charge resulting additional costs.
3.8 For business customers, delivery is subject to correct and timely self-supply.
4) Granting of Rights – Permanent Software Delivery
4.1 This section applies to contracts involving permanent software licenses.
4.2 Upon full payment, the Customer receives a non-exclusive, perpetual right to use the software within the contractual scope.
4.3 Permitted use includes installation, loading into system memory, and operation by the authorized number of users.
4.4 The Customer may create a backup copy where necessary for personal use.
4.5 Decompilation or reproduction is permitted only where expressly allowed by law.
4.6 The Customer may permanently transfer the software to a third party provided all copies are removed and use is fully discontinued.
4.7 Any use exceeding the licensed scope requires the purchase of additional licenses.
4.8 Copyright notices, serial numbers, and identification features must not be removed or altered.
5) Granting of Rights – Temporary Software Provision
5.1 This section applies to contracts involving temporary software licenses.
5.2 Upon payment, the Customer receives a non-exclusive, non-transferable, time-limited right of use.
5.3 The duration of the license is defined at the time of purchase.
5.4 Backup copies may be created solely for security purposes.
5.5 Reproduction, resale, sublicensing, or distribution is prohibited.
5.6 Upon expiration or violation, all usage rights automatically terminate.
6) Customer Obligations
6.1 Customers must protect digital products from unauthorized access.
6.2 Business customers must designate a responsible contact person.
6.3 Customers must provide all information necessary for contract fulfillment.
6.4 Customers must cooperate in good faith with the Seller.
7) Right of Revocation
7.1 Consumers are entitled to a statutory right of withdrawal.
7.2 Detailed revocation instructions are available on the Seller’s Refund Policy page.
8) Prices and Payment Terms
8.1 All prices include applicable taxes unless stated otherwise.
8.2 Additional costs such as bank fees, currency conversion fees, or customs duties are borne by the Customer.
8.3 Available payment methods are displayed in the Online Shop.
8.4 Payment is due immediately upon contract conclusion.
8.5 In the event of payment default, delivery or access may be suspended.
9) Delivery and Shipping Terms
9.1 Digital content and license keys are delivered electronically via email or customer account access.
9.2 Physical goods are delivered via postal or courier services.
10) Retention of Title
10.1 Ownership of physical goods remains with the Seller until full payment is received.
10.2 Customers must handle unpaid goods with due care.
10.3 In the event of third-party interference, the Seller must be notified without delay.
11) Warranty – Permanent Goods and Software
11.1 Warranty claims are subject to statutory limitation periods.
11.2 Used goods may be excluded from warranty where legally permitted.
11.3 Minor deviations do not constitute defects.
11.4 Improper use, modification, or incompatibility voids warranty claims.
11.5 Subsequent performance may be provided through repair or replacement at the Seller’s discretion.
12) Warranty – Temporary Software Provision
12.1 Temporary software is provided for the agreed duration.
12.2 Warranty claims are limited to restoring access where technically feasible.
13) Money-Back Guarantee
13.1 Certain products may include a money-back guarantee of up to three (3) years unless otherwise stated.
13.2 Refunds require proof of purchase and confirmation of discontinued use.
13.3 Refunds are processed within fourteen (14) days following verification.
14) Liability
14.1 The Seller is liable for intentional misconduct and gross negligence.
14.2 Liability for indirect damages, data loss, or business interruption is excluded where legally permissible.
14.3 Liability for personal injury and mandatory statutory rights remains unaffected.
15) Promotional Vouchers
15.1 Promotional vouchers are subject to specific conditions and validity periods.
15.2 Vouchers are non-cashable and non-refundable.
15.3 Only one voucher may be used per order unless stated otherwise.
15.4 Vouchers must be redeemed before completion of the ordering process.